Please note that our production time is different from shipping time and should be added to the total delivery time. Our items generally take 7 business days to be fully produced (checked, printed, quality control, packed, forwarded to logistics and sent forth to the post office).
Tracking information will be made available to you as soon as your order left our facility.
Approximate shipping times (does not include weekends/public holidays):
a) US, UK, CA, AUS, NZ, DE, FR ~ 4-7 business days
Orders within the domestic normally take 3-7 business days to arrive after being shipped. International orders normally take 2-4 weeks to arrive after being shipped. Occasionally, international orders are delayed in customs causing arrival time to increase to 8 weeks for delivery. If you are an international customer and do not receive your package within 8 weeks, please contact us.
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
If there is a problem with the fit of the shoes you received, contact us within 14 days at firstname.lastname@example.org to get a Free Replacement of the same design in 1-2 size difference (bigger or smaller). It's our guarantee that the shoes you buy from our store will always fit you perfectly!
Replacement and size exchanges are only for all types of shoes/footwears.
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we still guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on all the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at email@example.com one of our helpful support staff will organize a reprint or a refund for you!
If there is a problem with the fit of the shoes you received, contact us within 14 days at firstname.lastname@example.org to get a Free replacement of the same design in 1-2 size difference (bigger or smaller). It's our guarantee that the shoes you buy from our store will always fit you perfectly!