Please note that our production time is different from shipping time and should be added to the total delivery time. Our items generally take 7 business days to be fully produced (checked, printed, quality control, packed, forwarded to logistics and sent forth to the post office).
SHIPPING TIME
Tracking information will be made available to you as soon as your order left our facility.
Approximate shipping times (does not include weekends/public holidays):
a) US, UK, CA, AUS, NZ, DE, FR ~ 4-7 business days
Orders within the domestic normally take 3-7 business days to arrive after being shipped. International orders normally take 2-4 weeks to arrive after being shipped. Occasionally, international orders are delayed in customs causing arrival time to increase to 8 weeks for delivery. If you are an international customer and do not receive your package within 8 weeks, please contact us.
If your item has not arrived within 45 days for shoes, boots, after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be. Feel free to contact our customer support for additional information.
*Shipping to the following countries may take over 50 days for certain products:
South Africa, Peru, Argentina, Bulgaria, Romania, and French Polynesia.
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Once an order is placed, you have 12 hours to cancel or modify the order before our production team start working on it.
Please note that it might not be possible to cancel your order after 12 hours since our team will most likely have started working on your items.
If you'd like to cancel an order that you have just made. Send us an email at sales@trendifyco.com with your order number and the products you want to cancel/change and we'll be happy to do it.
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
If there is a problem with the fit of the shoes you received, contact us within 14 days at sales@trendifyco.com to get a Free Replacement of the same design in 1-2 size difference (bigger or smaller). It's our guarantee that the shoes you buy from our store will always fit you perfectly!
Replacement and size exchanges are only for all types of shoes/footwears.
Unfortunately, we can't allow a replacement of shoes in a different style. Please note that only the size can be changed; not the style or design or type of shoes.
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we still guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on all the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at sales@trendifyco.comand one of our helpful support staff will organize a reprint or a refund for you!
If there is a problem with the fit of the shoes you received, contact us within 14 days at sales@trendifyco.com to get a Free replacement of the same design in 1-2 size difference (bigger or smaller). It's our guarantee that the shoes you buy from our store will always fit you perfectly!
