Questions about your next pair? Here’s a quick guide to ordering made-to-order footwear from TrendifyCo, choosing your size, delivery and getting help.
Our footwear
Are your shoes made to order?
Yes. Each pair is produced after you place your order rather than picked from ready-made stock. Please allow time for both production and shipping.
What materials do you use?
Materials vary by style. Our canvas low tops and high tops feature printed canvas uppers and soft textile lining. Our running shoes and sport sneakers include breathable mesh styles with EVA soles; selected sport styles also have removable memory-foam insoles. Our vegan boots use printed vegan leather with textile lining and rubber outsoles. Check the individual product description for the materials and features of your chosen pair.
Ordering and changes
How do I order the right pair?
Choose your design, check the product’s size chart, and select the size and any other available options before adding it to your cart. Check your order details and delivery address carefully before completing checkout.
Can I change or cancel my order?
Contact us as soon as possible at sales@trendifyco.com, with your order number and the change you need. Our published policy provides a 24-hour window to request changes or cancellation before production begins. Once your order is in production or has shipped, changes and cancellation are no longer available under that policy.
Production and shipping
How long does production take?
Our published shipping policy allows 5–7 business days, Monday–Friday, for production. Shipping time is additional. Please plan ahead when ordering for a gift or special occasion.
How long does delivery take?
Our published estimated shipping windows, after production, are:
- United States, United Kingdom, Canada, Australia and Germany: 2–4 weeks.
- Other countries: 3–5 weeks.
These are estimates, not guaranteed arrival dates. Carrier delays, customs clearance and peak-season demand can extend delivery times. See our Shipping Policy for full details.
Can you deliver to my country?
Enter your delivery address at checkout to check the available shipping options and charges for your destination. If you need help before ordering, contact us.
How can I track my order?
We’ll email a tracking link when your order ships. If tracking has not updated for more than 10 days, email us with your order number so we can help.
What if my order has not arrived?
Contact us if your order has not arrived within 45 days of placing it. Our published policy offers a replacement or refund for eligible missing orders, with exceptions for an incorrect delivery address or an unclaimed package. Please check your address carefully when ordering.
Sizing and fit
How do I choose my size?
Use the size chart on the specific product page rather than relying only on your usual shoe size. Measure both feet and compare the larger foot with the chart, following its measurement instructions. Charts can differ between low tops, high tops, sneakers and boots. If you are unsure, contact us before ordering with the product name and your measurements.
What if my shoes do not fit?
Our published Right Fit Guarantee offers a free replacement in the same design, up to one size up or down, when you contact us within 14 days of delivery. A larger size adjustment may involve a small production fee. Email your order number and the size you need so we can help arrange the next step.
Returns and order problems
What should I do if my pair arrives damaged or incorrect?
Email sales@trendifyco.com within 30 days of receiving your order. Include your order number and clear photos showing the damage, printing issue or incorrect item. Our published policy offers a free replacement or a full refund for affected items.
Where can I find the return and refund terms?
Please read our Refund Policy for the published terms on returns, refunds and withdrawal requests. For a fit issue, see the Right Fit Guarantee above. If you are unsure which option applies to your order, contact us with the details before sending anything back.
Contact TrendifyCo
How can I get help?
Use our Contact Us page or email sales@trendifyco.com. For an existing order, include your order number. For sizing help, include the product name and your foot measurements. If something is wrong with your pair, attach clear photos so we can understand the issue.